The people you speak to at the start are the people who do the work. Here is what that work usually looks like.
Web applications and business systems, from working out the requirements through to running in production.
Hosting that stays up, tells you when something is wrong and does not cost more than it should.
Making the tools you already use talk to each other so nobody has to re-key data.
Straight technical advice for founders and managers who do not have an engineer to ask.
We also build and sell a small number of our own tools, on either a subscription or a one-off licence.
A monthly arrangement to keep live systems patched, monitored and working.
One clearly described piece of work, one price, one delivery date. This suits new builds and well-defined features.
A set amount of engineering time each month, working from your list of priorities and reporting into your team.
A smaller number of hours a month for keeping things running, answering questions and making small improvements.
That is normal. Describe the problem in a few sentences and we will tell you what we would do first.